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Questions and answers

Coronavirus and your savings

If you’re concerned about any aspect of your savings because of the continuing coronavirus situation, we can help.

Accessing your savings

How to access your savings

A lot of our savings accounts give you instant access to your money. If you have an Everyday Saver, or an Instant Cash ISA, you can access your money immediately, in Online Banking or your Barclays app.

Some accounts don’t allow instant access to your savings, and some offer limited withdrawals. Find out more about these accounts.

If you find yourself in financial difficulty because of the coronavirus situation, and some or all of your savings are tied up in a limited access account, we’ve made some changes to help you.

I have a Fixed Rate Savings Bond. Can I access my money?

Normally, you can’t withdraw money during the fixed term. If you find yourself in financial difficulty because of the coronavirus situation, call us on 0345 744 54451 or visit your local branch and we’ll see how we can help you.

We have a lot of people calling us at the moment, so it might take longer than usual to get through. Your local branch might not be open as long as usual – check our branch finder for more details.

Can I withdraw money from my Flexible Bond or Flexible Cash ISA more than three times?

Yes. We‘ve temporarily increased the number of withdrawals on all Flexible Bonds and Flexible Cash ISAs until 30 October 2020.

Instead of three withdrawals, you can make up to six, as long as you opened your account before 12 May 2020.

Any withdrawals you’ve already made will count towards your six withdrawals.

After 30 October 2020, your withdrawal limit will change back to three. Any withdrawals you made during this temporary period will count towards your three withdrawals. If you made more than three withdrawals, for example, then you won’t have any withdrawals left after 30 October 2020, until the end of the term of the account.

Each withdrawal can be up to 10% of your initial deposit, for a Flexible Bond, or 10% of your current balance, for a Flexible Cash ISA.

How do I withdraw money from my Flexible Bond or Flexible Cash ISA?

We recommend transferring money from your Flexible Bond or Flexible Cash ISA to another account with us – you can do this quickly and easily using Online Banking, if you’re registered, for Flexible Bonds, and Online Banking or the Barclays app, if you’re registered, for Flexible Cash ISAs. Or you can call us or visit us in branch.

You can call us, but we have a lot of people calling us at the moment, so it might take longer than usual to get through. Your local branch might not be open as long as usual – check our branch finder for more details.

Why have you sent me a text message about changing withdrawal limits?

We‘ve temporarily increased the number of withdrawals on all Flexible Bonds and Flexible Cash ISAs until 30 October 2020, as part of our efforts to help people affected by the coronavirus situation.

 Any withdrawals you’ve already made will count towards your six withdrawals.

After 30 October 2020, your withdrawal limit will change back to three. Any withdrawals you made during this temporary period will count towards your three withdrawals. If you made more than three withdrawals, for example, then you won’t have any withdrawals left after 30 October 2020, until the end of the term of the account.

Each withdrawal can be up to 10% of your initial deposit, for a Flexible Bond, or 10% of your current balance, for a Flexible Cash ISA.

My welcome letter says I can make three withdrawals – is this an error?

The limit is three withdrawals, but we've temporarily increased this limit on some accounts as part of our efforts to help people affected by the coronavirus situation. As the change is temporary, we haven't changed our welcome letters.

Until 30 October, you can make six withdrawals on all Flexible Bond and Flexible Cash ISAs, as long as you opened your account before 12 May 2020  .

Any withdrawals you’ve already made will count towards your six withdrawals.

After 30 October 2020, your withdrawal limit will change back to three. Any withdrawals you made during this temporary period will count towards your three withdrawals. If you made more than three withdrawals, for example, then you won’t have any withdrawals left after 30 October 2020, until the end of the term of the account.

Each withdrawal can be up to 10% of your initial deposit, for a Flexible Bond, or 10% of your current balance, for a Flexible Cash ISA.

What will happen to the number of withdrawals after 30 October 2020?

At the end of October, the maximum number of withdrawals will go back to three during the term of your Flexible Bond or Flexible Cash ISA, in line with our terms and conditions.

We’ve changed the number of withdrawals temporarily, to help people during the coronavirus situation.

What happens if I use all my withdrawals, and I still need access?

If you experience financial difficulty and you need access to your money, please contact us to discuss how we can help.