Personalised Card terms and conditions

What you need to know about your personalised card

All you need to know about choosing an image, how we’ll use it and everyone’s responsibilities.

Personalised card terms and conditions

What you need to know about your photo

Download these terms and conditions [PDF, 239KB]

You can personalise your Barclays debit card with a photo. It’s really quick and easy.

Here are some rules and guidelines to help you choose a photo that’s suitable for use on the card – this is really important to protect you and other people.

What sort of photo can you use?

You can be smiling – the photo doesn’t have to be a serious one like a passport photo
You can use a selfie, a holiday snap, a cute pet
Choose a favourite photo – but you can’t use just any photo. You have to be a bit careful about who and what can (and can’t) be in the photo – see our Q&A guide below

How much does it cost?

It’s free to upload your own photo or choose one from our online gallery
You can change the photo for free at barclays.co.uk (If you change it more than three times a year, though, we might charge you)
We’ll send a new card with the same photo on it before your old card runs out (that’s where it says ‘Expires end’ with the month and year printed on the front of the card)
If we start charging for a Barclays Personalised Card in the future we’ll let you know

Choosing a photo from our online gallery

You can choose a photo from our online gallery. And you can play around with it a bit (within reason, like editing or cropping) before you upload it
We’ll still own the photo and you can only use it to personalise your Barclays debit card

Uploading your own photo

You can upload a photo from your computer, phone or tablet¹
You must have the right to use the photo. And it must be suitable for use on the card – that means it doesn’t contain anything that could be illegal, or could hurt you or us or another person, as far as you know
If we print the photo and then find that you can’t use it or it isn’t suitable, we may cancel the personalised card (and we may send you a standard card with no photo so you’ll still have a debit card to use). We’ll look into whether you can use the photo and whether it’s suitable, and let you know one way or the other. Our decision will be final

Your promises and what they mean

You promise when you upload the photo that it doesn’t contain any computer virus or malicious code
You’ve checked and, as far as you know, you have the right to use the photo. And it doesn’t contain anything that’s antisocial or illegal, or could hurt you, us or another person
If we ask for your card back for any reason, you promise to send it back or cut it up if we ask you to

What you agree to

If you upload a photo, that means you give us permission to use it, print it, store it, and print it again if we replace the card with the same photo on it
We may cancel the card if we find out that the photo affects the rights of a third party, or isn’t suitable for any reason (and issue a standard debit card instead so you have a card to use). Or you can have a replacement card with a new photo or without a photo
When you order the card we’ll tell you when you can expect it to arrive. If it doesn’t arrive on or around that time please call us right away on 0800 400 100*
You agree that we can collect, use, share and store the personal and financial information you’ve given us

Limits of our responsibility

If you don’t follow these guidelines, we may ask you to pay back any costs to us in putting this right (for example, if you upload a photo you didn’t have the right to use)
If we accept a photo you upload, we’ll print it as supplied to us. If the quality of the photo or the positioning of people in the photo isn’t great, and it doesn’t reproduce well, we’re not responsible if you’re unhappy with how the photo looks on your card

If your personalised debit card is lost, stolen or damaged

Please call us right away on 0800 400 100* Alternatively, let us know online or through the Barclays app.
We can either reprint your card with the same photo, send you a standard card with no photo, or you can ask us to use a new photo. Just let us know what you’d like to do

No longer want a personalised debit card?

If you change your mind and don’t want a photo on your card, call us on 03457 345 345 ²
You can have a standard Barclays debit card instead (with no photo) for free

Changing these conditions

We’ll get in touch by letter or email giving you at least 30 days’ notice if the change doesn’t benefit you
We’ll announce the change at barclays.co.uk if the change benefits you or doesn’t change how you use your personalised debit card

Making sure you can use the photo and it’s suitable

It’s your personalised debit card. Mostly, it’ll live in your pocket or bag. But your friends and other people might see it when you hand it over in a shop or café, or get cash out with it. So we have to be sure that the photo is suitable and won’t hurt or offend anyone. And you have to be sure that it won’t embarrass you if someone else sees it

Here’s a guide to what can and can’t be in your photo

Do you have permission to use it (if it’s not your photo)?

I’ve checked and the person who owns the photo says I can use it

Is someone else (apart from you) in the photo? Especially someone under 16?

I’ve checked and they’ve said I can use the photo with them in it. If there’s someone under 16 in the photo, I have permission from their parent or guardian

Does it show any private information?

I don’t see any phone numbers, addresses, emails, URLs, Facebook or Twitter usernames

Is anything in it copyright?

I don’t see any © or watermarks on it

Does it identify a company or a sponsor, or show any advertising?

I don’t see any ® or ™ signs, logos, slogans, tag lines, sponsor names, or advertising. Or anything that shows the Olympics, the World Cup, the name of a festival or big event

Could it hurt a company’s image?

I don’t see anything that could hurt Barclays, Visa®, MasterCard® or any other company

Does it show anything to do with banks or money?

I don’t see anything to do with banks (or building societies and the like) or money or currency or financial things like that

Does it show anyone famous?

I don’t see any celebrities, royals, footballers, sports stars, actors, musicians, cartoon characters, superheroes, politicians, or TV personalities – or anything that shows their name or nickname

Does it show any national flags?

I’m not using a flag from any country outside the UK. If I’m using a UK flag (English, Scottish, Welsh, or Northern Irish official flag), or Manx, Cornish, or other regional flag, it’s the original flag and I haven’t edited or cropped it, or put any artwork or writing onto it

Have one more look just to be sure you think it’s suitable

Could it upset someone?

I don’t see any slogans or words to do with politics, race or religion

Is it mostly words?

All the words are in English

Could the words offend someone?

I don’t see any swear words or offensive words

Does it show anything antisocial or illegal?

I don’t see anything that shows drugs, drinking, being drunk, smoking, vaping (e- cigarettes), gambling or people behaving badly

Is there anything else in the photo that could hurt or offend people?

I don’t see any guns, knives, bullets or weapons

I don’t see anything that shows gangs, hatred or graffiti

I don’t see anything that someone might think is sexual, rude, provocative or obscene

I don’t see anything that shows violence, cruelty, death, injury, racism, homophobia or terrorism

Are you under 16?

Please ask your parent or carer to read this section.

Thanks.

Dear parent or carer,

Your child wants to personalise their Barclays debit card with a photo. There are a few things you need to know about the Barclays Personalised Card service. Please also see the rules and guidelines above so you’ll know what can and can’t be in a photo your child may want to use.

How much does it cost?

It’s free for your child to upload their own photo or choose one from our online gallery

They can change the photo for free. (If they change it more than three times a year, though, we might charge them)
If we start charging for a Barclays personalised debit card in the future, we’ll let them know

What your child agrees to

They have the right to use the photo (for example, they took the photo and have permission from anyone appearing in it)
We may cancel the card if we find out that the photo affects the rights of a third party, or isn’t suitable for any reason (and issue a standard debit card with no photo instead so your child has a card to use). Or they can have a replacement card with a new photo or without a photo
When they order the card we’ll tell them when they can expect it to arrive. If it doesn’t arrive on or around that time please call us right away on 0800 400 100*
You’re happy for us to collect, use, share and store the personal and financial information your child has given us

Contacting your child

If we need to let your child know something about their Barclays personalised debit card or using their account, we’ll get in touch with them by letter or text or email
We won’t ask for security information in any message or email we send them

Personalised Card terms and conditions