How to report fraud
Think you’ve been a victim?
Get in touch with us right away if you think you’ve seen suspicious activity on your account. Here you’ll find the numbers you need, the next steps to take and what we’ll do to help.
Phone number checker
Check whether a Barclays number you’ve been asked to call is genuine – and find out how to handle incoming calls that make you suspicious.
What you need to know before you check a number
- For incoming calls, make a note of the number, end the call and check it here. If it’s genuine, dial the number back from your phone (don’t return the call automatically – wait, listen for the dial tone to be sure the line is clear, and then call).
- If you take an incoming call but don’t or can’t end it - in order, as above, to check where it’s coming from before calling back - be wary of fraudsters who ‘spoof’ phone numbers. So-called ‘spoofing’ means fraudsters can make it look like they’re calling you from one of our numbers. So even though the number shows up as genuine while you stay on the line, and the caller reassures you this means there’s no need to put the phone down and redial, you’re right to be suspicious. If you receive a call and you’re not totally sure it’s from us, end the call and ring us back instead. Use the number on the back of your Barclays debit card, or any other number that our checker confirms is safe to call.
- Remember that we’ll never ask you for your card PIN, or any PINsentry code by phone
- Contact us directly instead of using this checker if you have a Corporate, Wealth or Investment Bank account
Check a number
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