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How to report fraud

Think you’ve been a victim?

Get in touch with us right away if you think you’ve seen suspicious activity on your account. Here you’ll find the numbers you need, the next steps to take and what we’ll do to help. 

What is fraud?

There’s no way to put it nicely – it’s a criminal act to deceive you and take your cash. Fraudsters will use any trick they can, whether it’s by phone calls, letters, emails, texts or social media.

If you think you’ve been targeted and have lost money on your account or card, call us straightaway on the numbers below. You can also check our frequently asked questions for further information.

Find the number you need to get in touch

There are different numbers to call, depending on the type of fraud you’re concerned about and where you are:

Calling from the UK?

  • Debit card fraud 0800 3891 652
  • Barclaycard fraud 0800 151 0900
  • Pingit account fraud 0333 200 1012
  • Any other type of fraud 0800 3891 652

Calling from overseas

  • Debit card fraud +44 160 452 9410
  • Barclaycard +44 1452 828 309
  • Pingit account fraud +44 333 200 1012
  • Any other type of fraud +44 160 452 9410

The next steps…

1. Once you've reported fraud

we’ll give you a case reference number. Make a note of this and keep it safe – it’s confirmation that we’ve logged your case.

2. We'll investigate and contact you

within 7 days to give you an update. If we do this by letter, it could take an extra 3 to 4 working days.

3. We might send you a disclaimer form

for you to fill in details of what happened - as part of your case. When you get this, fill it in and send it back to us within 10 working days.

4. If we don't receive your form in time

within 10 days, we’ll close your claim – any temporary refund we’ve already given you will be taken back out of your account.

FAQs when reporting fraud

  • If you’ve been a victim of fraud that has affected your Barclays account or card, first contact us immediately using one of the numbers above.

    Once you’ve done that, it’s also recommended that you report fraud to your local police station and get a crime reference number. You should also contact your local police station if your debit card, credit card or chequebook has been stolen.

  • If you’ve been the victim of a fraud or cybercrime but something other than your bank card or account was affected, you should contact us on the numbers above and get in touch with Action Fraud.

    Common examples where fraudsters may have targeted you include an investment con, email phishing fraud, shopping website fakery or pension fraud.

    You can call Action Fraud on 0300 123 2040 or contact them online.

  • Contact us immediately if your card is lost or stolen. See below for how you can do this in several ways, with phone, online and by app available 24 hours a day, 7 days a week.

    If you’re not sure whether you’ve really lost your card, you can use the ‘Temporary freeze’ feature in the Barclays app. Find it again, and you can unfreeze it and use it as normal.

    How to tell us if your card is lost or stolen:

    Online 

    Once you’ve logged in to Online Banking, select ‘Manage accounts’ on the top menu and then go to ‘Report a lost or stolen debit card’ in the ‘Card services’ list.

    Mobile 

    In the Barclays app, tap ‘Manage cards’ in the side menu and then select ‘Report lost/stolen card’.

    Telephone 

    Call 0800 400 100 (+44 2476 842 099 outside the UK) to report your card lost or stolen. Lines are open 24 hours a day, 7 days a week1.

    Branch 

    You can report your card lost or stolen at any Barclays branch and, in an emergency, we offer an instant debit card replacement service2. Use our our branch locator to find the nearest branch to you that offers this service.

    Once you’ve contacted us, we’ll cancel your card and send a replacement card straightaway3 – you should receive it within 2 working days. Please remember to keep an eye out for unusual transactions on your statement and report any to us immediately.

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