How to report scams

Think you’ve been a victim?

Get in touch right away if you think you’ve been a victim of a scam. Here, you’ll find the numbers you need, the next steps to take and how we can help.

What’s the difference between fraud and a scam?

What is fraud?

Fraud is a criminal act to deceive you and take your cash – it’s a transaction that you didn’t make or authorise. 

What is a scam?

A scam is where you’re tricked into making or authorising a payment to a criminal’s account. Scammers impersonate banks, retailers and official organisations using emails, phone calls and texts that look and sound genuine. 

If you think you’ve been targeted by a scam and have lost money, call us straight away. You can find the numbers you need to report scams below.

If you think you’ve been a victim of a Fraud, you can find the numbers you need here

Contact us

Call us on one of the numbers below to report the scam.

Calling from the UK

  • 0345 050 45851 for payments to UK accounts and cash withdrawals
  • 0345 975 7575 for payments to international accounts
  • 0345 734 5345 for payments made on your debit card

Calling from overseas

  • +44 2476 842 099 for payments made on your debit card

1. We’ll investigate

We’ll give you regular updates on our progress – it’s important you give us as much information as you can on what happened leading up to the scam.

2. Report to Action Fraud

Report the scam to Action Fraud by calling 0300 123 2040 if you’re in England and Wales, or report it online at www.actionfraud.police.uk. If you live in Scotland, please call 101.

3. We’ll be in touch

We might get in touch for more information or evidence to help our investigation.

4. Result

We’ll update you about the outcome of our investigation by phone or letter.