Help with Text Alerts
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Debt and mental health
If your mental health is making it hard to stay on top of your finances, it’s important to get the support you need – here’s some ways banks can help.
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Guide to PINsentry
PINsentry is a more secure way to verify your identity when you log in to Online Banking.
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Impersonation scams
How to spot scams where someone pretends to be the police, a bank, a friend or business, to convince you to send them money.
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How to make or change an appointment with us
You’ll need your booking reference, which is in your booking confirmation email and text message.
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Mobile malware
How fraudsters sneak software onto your device and use it to steal from you.
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Forward card
A smart choice if you’re new to credit cards, or want to improve your credit rating. Apply now.
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Changing your address, email or telephone number
You can update your details in the app. Just select the profile icon in the top left-hand corner of the homepage. From here, you can see and change your ad
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Invoice scams
How to spot scams where account details on an invoice are changed, or emails are intercepted, so the money is wrongly paid into the scammer’s account.
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Identity fraud
How fraudsters can steal personal information about you to impersonate, and obtain money in your name.
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Can I change my appointment?
we sent you by email and text message.
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