Can I change my statement date and frequency?

Yes. It’s important you’re happy with how often you receive statements from us. If you have the Barclays app or Online Banking, you can change the frequency of your statements online. You can also make changes over the phone if you’re registered for Telephone Banking or any time in branch.

You can receive your statements weekly, monthly, quarterly, every six months or annually.

  • The app

    Log in to your app and select ‘More’ at the bottom right of the home screen.

    Under the ‘Manage accounts’ section, select ‘Statement and letter preferences’.

    You can choose how often you want to receive your statements for each of your accounts listed.

    Watch our video to see how to change your statements and letter preferences using your app.

  • Online banking

    Log in to Online Banking and open ‘Profile’ at the top right of the page.

    Under the 'Communication preferences' section, select ‘Statement and letter preferences’. Choose how often you want to receive your statements for each of your accounts.

  • By phone

    If you’re registered for Telephone Banking, you can switch off your paper statements over the phone.

    Personal – 0345 734 5345

    Premier – 0800 924 7365

    Business – 0345 605 2345

    *To maintain a quality service, we may monitor and record phone calls. Call charges.


  • Branch

    Visit your local branch with ID and they’ll switch off your paper statements for you.