Help with International accounts
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What if the person I sent a Pingit international payment to says it didn’t arrive?
We can trace the payment for you to see what’s happened. We’ll charge you £20 to trace, amend or recall your payment.
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How do I control how my debit card is used abroad with my Barclays app?
Use your Barclays app to prevent in-store debit card payments abroad
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Which cash machines can I use in the UK and abroad and what are the charges?
How you can use cash machines in the UK and abroad, and how much you can withdraw.
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What happens if my PINsentry card reader is lost or stolen?
There's no security risk if you lose your PINsentry, but you can get the details to order a new one here.
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I can't see one of my accounts in Online Banking. Where can I find it?
Find out where you can see the accounts that aren't in your Barclays Online Banking here, or how to add them.
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Which cards, accounts and devices can I use with Contactless Mobile?
Contactless Mobile works with Android devices with operating systems of 4.4.2 or above that are NFC capable.
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Why can’t I see all my accounts in the Barclays app but I can online?
It could be because you have more than one Online Banking profile. You can find out what to do here.
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If I rename my accounts in Online Banking, will they have the same names in the Barclays app?
No, but we’re looking to offer renaming accounts within the app in the future.
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Euro Account
If you regularly make or receive euro payments, apply for Barclays Euro current account. Find out more about Euro bank accounts today.
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Payment limits
Learn about Barclays payment limits for online banking. Make sure you know the limits for payments made that can be made in a single day.
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