I don’t recognise the new instalment plan in my app – what should I do?

Did you recently buy something that was sent later than expected? It might be us providing the finance. Check with the retailer first, as they might have more details.

If you’re still concerned, and you’re worried about fraud, please call us on 0800 15 22 888 or +44 123 668 1763 from abroad as soon as you can. If you've received a letter or email from us, please have your 16-digit instalment account number to hand.

To maintain a quality service, we may monitor or record phone calls. Calls to 0800 numbers are free from a UK landline or personal mobile. International calls are charged at the local rate. Mobile costs may vary – please check with your provider.