My trip or event has been cancelled, how do I claim my money back on my Barclaycard?

If your trip or event has been cancelled, we recommend getting in touch with whoever organised it, or whoever you booked it with. They may offer you different dates or a full refund. This is likely to be the quickest way to get the resolution you want.

If you’ve spoken to them and they’re not able to offer you a suitable alternative or a refund, we can help you by logging a dispute. Providing evidence of your contact with them and their response could help support your claim.

What you’ll need

When you make a claim, we may ask you to supply some supporting documents. So before you contact us, it will help if you have some or all of

  • Proof of your purchase
  • Terms and conditions for your purchase
  • Evidence that the goods or services were faulty, damaged or different from their description
  • Evidence that the goods or services were not delivered or supplied
  • Details of any descriptions or statements made by the seller about the goods or services

You should also keep the item itself, in case it needs to be examined or handed to us if your claim is successful. We may also need an independent report to show the nature, impact or cost of the problem.

Claim online

You can make a claim by filling out an online form, please make sure you have all the necessary documents – you’ll need them.

We’re receiving lots of cases at the moment so it will take us longer than normal to get to yours so please bear with us. We’re working as fast as we can and we’ll keep you informed at every step of the way, normally by text or email.

So that you aren’t out of pocket, any fees, interest or charges that have been caused by the transaction will be refunded while we deal with your case. However, if your dispute is unsuccessful these will be reapplied to your account.