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What should I do if I can’t find my debit card?

If you can’t find your debit card but don’t think it’s been lost or stolen, you can use the Barclays app to freeze it temporarily. This prevents it being used to pay in-store and online, and blocks withdrawals from cash machines. It also suspends Apple Pay and contactless mobile. 

What should I do if my card is lost or stolen?

Report it to us as soon as you realise it’s lost or stolen and order a new one. You can do this anytime in your Barclays app, Online Banking, by phone or at a branch.

You can see your new card details including card number, expiry date and security code, straight away in the app under ‘View card details & PIN’.

  • Barclays app

    You can report your card lost or stolen in your app – just follow these steps

    • Under ‘Quick links’ on your home screen, tap ‘Cards’
    • Select the card that has been lost or stolen
    • Tap ‘Report card lost or stolen’
    • Select whether the card was lost or stolen, enter a few details, then follow the instructions to block and replace your card

    To freeze or unfreeze your card

    • Under ‘Quick links’ on your home screen, tap ‘Cards’
    • Select the debit card you can’t find
    • Tap ‘Temporary freeze’
    • Turn the switch on to freeze your card or off to unfreeze

    The Barclays app How to freeze your card or report it missing If your card has been lost, stolen or temporarily mislaid, don't worry, the Barclays app can help.

    From the homesscreen, tap 'Cards'.

    Then select the card that's missing.

    If you've mislaid your card and would like to freeze it temporarily, tap here.

    .

    and set this switch to ‘On.

    ’ If you find your card, just switch it back to 'Off'.

    Now, if you think your card has been lost or stolen, tap here.

    .

    select the card you'd like to report.

    .

    and tell us whether it's been lost or stolen.

    Tell us where the card was lost or stolen.

    .

    and the time and date it went missing.

    Then tap ‘Done’.

    .

    and ‘Continue’.

    Next, check the address we have for you is correct.

    If not, you'll need to update it by tapping on 'Change Address' before reporting your card missing.

    If it is correct, tap here to confirm.

    And there you are - your card will be canceled and a replacement will arrive at your address within five working days.

    Get the app
  • Online Banking

    You can report a debit card lost or stolen in Online Banking – just follow these steps

    • On the homepage, select ‘Report a lost or stolen debit card’, which you’ll find below your account summary, or
    • Select ‘Manage accounts’ then ‘Report a lost or stolen debit card’ from the ‘Card Services’ menu
    • Select whether the card was lost or stolen, enter a few details, then follow the instructions to block and replace your card

     

     

    Log in to Online Banking
  • Telephone Banking

    To report your card lost or stolen, contact us

    Personal and Premier Customers
    0800 400 100*
    From abroad: +44 2476 842 099*

    Speak to us directly using ‘Chat’ in our app. It’s secure and easy to use – and our team is available 24/7. We’ll send you a notification when we reply, so there’s no need to wait in the app.

    Wealth Management Customers
    Premier Global Clients (BI) - +44 (0) 162 468 4444 *

    Retail International Clients (BUK) - +44 (0) 162 468 4444 *

    Wealth Client Services Onshore (BUK) - +44 (0) 207 761 5138 *

    Wealth Client Services Offshore (BI) - +44 (0) 207 574 3008*

    Blue Notch/Picture cards - +44 2476 842 099*

    Business Customers
    0800 151 0155*
    From abroad: +44 2476 842 091*

    Lines are open 24 hours a day, seven days a week.

  • Branch

    You can report your card lost or stolen at any Barclays branch and, if it's an emergency and you need your card straight away, we offer a temporary debit card service**. Use our branch locator to find the nearest branch that offers this service.

Important information

* Debit cards will be delivered to the address we hold on record for your account within five working days, dependent on standard Royal Mail second-class delivery to the UK. This service does not include credit cards. If you’ve requested a new PIN, you’ll receive this separately.

** Temporary debit card terms and conditions: This service cannot be offered if your account has been open for less than 30 days. It’s available for replacement cards only – not for new customers or new accounts. We can only issue replacement debit cards – not cash cards, credit cards or savings cards. Temporary cards issued in branch will have a new card number. If you have a personalised debit card, we’re not able to print your picture so you’ll receive a standard debit card.

This service is limited to two cards per customer, per calendar year. If you’ve already used two cards this calendar year, you can still order a new replacement card and we'll send it to you in the post.

To protect your account, you’ll need to provide photo ID, such as a passport. You’ll be asked to use your PIN once the card has been issued. 

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