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Online
Once you’ve logged in to Online Banking, select the ‘Manage accounts’ tab on the top menu and select the ‘Report a lost or stolen debit card’ link in the ‘Card services’ list.
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Mobile
You can report your card lost or stolen in seconds using the Barclays Mobile Banking app. Just tap ‘Cards’ in the home screen, select the right card and choose ‘Report card lost or stolen’.
Misplaced your card?
If you’re not sure where your card is, you can use the ‘Temporary freeze’ feature in the ‘Cards’ section of your app to stop cash machine withdrawals, online and in-store payments, and Apple Pay (if you have it).
If you find your card, simply go back to the ‘Temporary freeze’ feature and turn it off. This means you don’t have to cancel your card and wait for a replacement.
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Telephone
To report your card lost or stolen, contact us:
Personal and Premier Customers
0800 400 100*
From abroad: +44 2476 842 099*Wealth Management Customers
Premier Global Clients (BI) - +44 (0) 162 468 4444 *Retail International Clients (BUK) - +44 (0) 162 468 4444 *
Wealth Client Services Onshore (BUK) - +44 (0) 207 761 5138 *
Wealth Client Services Offshore (BI) - +44 (0) 207 574 3008*
Blue Notch / Picture cards - +44 2476 842 099*
Business Customers
0800 151 0155*
From abroad: +44 2476 842 091*Lines are open 24 hours a day, 7 days a week.
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Branch
You can report your card lost or stolen at any Barclays branch and, if it's an emergency and you need your card straightaway, we offer an instant debit card replacement service **. Use our branch locator to find your nearest branch that offers this service.
What should I do if my card’s been lost or stolen?
Let us know immediately if your card has been lost or stolen. You can do this in several ways – 24 hours a day, 7 days a week. We’ll cancel your card and send a replacement card straightaway – you should receive it within 2 working days. Please remember to keep an eye out for unusual transactions on your statement and report any to us immediately.
Important information
* Debit cards will be delivered to the address we hold on record for your account within 2 working days, dependent on Standard Royal Mail first class delivery to UK mainland customers. This service does not include credit cards. Requests involving a new PIN will take an extra day.
** Instant debit card replacement terms and conditions: This service cannot be offered if your account has been open for less than 30 days. It’s available for replacement cards only – not for new customers or new accounts. We can only issue replacement debit cards – not cash cards, credit cards or savings cards. Replacement cards issued in branch will have a new card number. If you have a personalised debit card, we’re not able to print your picture so you’ll receive a standard debit card.
This service is limited to 2 cards per customer, per calendar year. You can still order a replacement card if you need any more and we'll send it to you in the post.
As a security measure, you’ll need to provide photographic ID such as a passport. You’ll be asked to use your PIN once the card has been printed. If you don’t know your PIN or you have a Chip and Signature card, then you’ll need to provide an additional form of identification to give proof of your UK address such as a full UK paper driving license, council tax bill or utility bill.
