What should I do if my card’s been lost or stolen?

Let us know immediately if your card has been lost or stolen. You can do this in several ways – 24 hours a day, 7 days a week. We’ll cancel your card and send a replacement card straightaway – you should receive it within 2 working days. Please remember to keep an eye out for unusual transactions on your statement and report any to us immediately.

  • Online

    Once you’ve logged in to Online Banking, select the ‘Manage accounts’ tab on the top menu and select the ‘Report a lost or stolen debit card’ link in the ‘Card services’ list.

  • Mobile

    You can report your card lost or stolen using the Barclays Mobile Banking app by tapping ‘Your cards’ in the ‘Account Management’ section – then selecting the ‘Report card lost or stolen’ option under the image of the card in question.

     

  • Telephone

    Call 0345 945 4545*+  (outside the UK +44 1928 584421*+)  to report your card lost or stolen. Lines are open 24 hours a day, 7 days a week. 

  • Branch

    You can report your card lost or stolen at any Barclays branch and, if it's an emergency and you need your card straightaway, we offer an instant debit card replacement service **. Use our branch locator to find your nearest branch that offers this service.

     

     

     

Important information

* Debit cards will be delivered to the address we hold on record for your account within 2 working days, dependent on Standard Royal Mail first class delivery to UK mainland customers. This service does not include credit cards. Requests involving a new PIN will take an extra day.

** Instant debit card replacement terms and conditions: This service cannot be offered if your account has been open for less than 30 days. It’s available for replacement cards only – not for new customers or new accounts. We can only issue replacement debit cards – not cash cards, credit cards or savings cards. Replacement cards issued in branch will have a new card number. If you have a personalised debit card, we’re not able to print your picture so you’ll receive a standard debit card.

This service is limited to 2 cards per customer, per calendar year. You can still order a replacement card if you need any more and we'll send it to you in the post.

As a security measure, you’ll need to provide photographic ID such as a passport. You’ll be asked to use your PIN once the card has been printed. If you don’t know your PIN or you have a Chip and Signature card, then you’ll need to provide an additional form of identification to give proof of your UK address such as a full UK paper driving license, council tax bill or utility bill.