What should I do if I can’t find my debit card?

If you can’t find your card, but don’t think it has been lost or stolen, you can use your Barclays app to temporarily freeze it. That’ll stop it being used to withdraw money from cash machines and pay in-store or online. It will also suspend Apple Pay.

What should I do if my card’s lost or stolen?

Tell us immediately if your card has been lost or stolen. You can do this 24/7, online, in your Barclays app, over the phone or in a branch.

We’ll block your card straight away, and you should get a replacement within two working days. Please keep an eye out for any unusual transactions on your account – if you see any, tell us about them as soon as you can.

  • Online Banking

    Log in to Online Banking to report your card as lost or stolen.


  • Barclays app

    To report your card lost or stolen using your Barclays app

    • Log in to your app
    • Under ‘Quick links’ on your home screen, tap ‘Cards’
    • Select the card that has been lost or stolen
    • Tap ‘Report card lost or stolen’
    • Confirm whether the card was lost or stolen and enter a few details

    To freeze your card

    • Log in to your app
    • Under ‘Quick links’ on your home screen, tap ‘Cards’
    • Select the debit card you can’t find
    • Tap ‘Temporary freeze’
    • Tap the switch to freeze your card
    Found your card?

    To unfreeze your card

    • Log in to your app
    • Under ‘Quick links’ on your home screen, tap ‘Cards’
    • Select the card you can’t find
    • Tap ‘Temporary freeze’
    • Tap the switch to unfreeze your card
  • Telephone Banking

    To report your card lost or stolen, contact us:

    Personal and Premier Customers
    0800 400 100*
    From abroad: +44 2476 842 099*

    Wealth Management Customers
    Premier Global Clients (BI) - +44 (0) 162 468 4444 *

    Retail International Clients (BUK) - +44 (0) 162 468 4444 *

    Wealth Client Services Onshore (BUK) - +44 (0) 207 761 5138 *

    Wealth Client Services Offshore (BI) - +44 (0) 207 574 3008*

    Blue Notch / Picture cards - +44 2476 842 099*

    Business Customers
    0800 151 0155*
    From abroad: +44 2476 842 091*

    Lines are open 24 hours a day, 7 days a week.

  • Branch

    You can report your card lost or stolen at any Barclays branch and, if it's an emergency and you need your card straightaway, we offer an instant debit card replacement service **. Use our branch locator to find your nearest branch that offers this service.




Important information

* Debit cards will be delivered to the address we hold on record for your account within 2 working days, dependent on Standard Royal Mail first class delivery to UK mainland customers. This service does not include credit cards. Requests involving a new PIN will take an extra day.

** Instant debit card replacement terms and conditions: This service cannot be offered if your account has been open for less than 30 days. It’s available for replacement cards only – not for new customers or new accounts. We can only issue replacement debit cards – not cash cards, credit cards or savings cards. Replacement cards issued in branch will have a new card number. If you have a personalised debit card, we’re not able to print your picture so you’ll receive a standard debit card.

This service is limited to 2 cards per customer, per calendar year. You can still order a replacement card if you need any more and we'll send it to you in the post.

As a security measure, you’ll need to provide photographic ID such as a passport. You’ll be asked to use your PIN once the card has been printed. If you don’t know your PIN or you have a Chip and Signature card, then you’ll need to provide an additional form of identification to give proof of your UK address such as a full UK paper driving license, council tax bill or utility bill.