I’ve ordered a replacement debit card, when will it arrive?
We'll post your new debit card to the address we have on record for you within five working days of you reporting it as damaged, lost or stolen. We send cards by Royal Mail second-class. If you’ve asked for a new PIN, we'll send this separately.
If it's an emergency, and you need your card straight away, you can use the temporary debit card service in over 150 of our branches. Find the nearest branch that offers the service.
Temporary debit card terms and conditions: this service isn't available if your account has been open for less than 30 days. It’s available for replacement cards only. We can only issue replacement debit cards – not cash cards, credit cards or savings cards. Temporary cards issued in a branch will have a new card number. If you have a personalised debit card, you’ll receive a standard debit card because our branch card printers can't print images.
You can order two temporary cards at a branch every calendar year. If you’ve already reached this limit, you can order a new replacement card at the branch, and we'll send it to you by post. To protect your account, you’ll need to provide photo ID, such as a passport. We'll also ask you to enter your PIN once the card has been issued.