I’ve ordered a replacement debit card, when will it arrive?
Debit cards will be delivered to the address we have on record for you within 2 working days of you reporting your card as lost or stolen, dependent on standard Royal Mail first-class delivery to UK mainland addresses. This service doesn't include credit cards. Requests involving a new PIN will take an extra day.
If it's an emergency and you need your card straightaway, you can use the instant debit card replacement service in over 250 of our branches*. Find the nearest branch to you that offers the service.
*Instant debit card replacement terms and conditions: This service cannot be offered if your account has been open for less than 30 days. It’s available for replacement cards only – not for new customers or new accounts. We can only issue replacement debit cards – not cash cards, credit cards or savings cards. Replacement cards issued in branch will have a new card number. If you have a personalised debit card, we’re not able to print your picture so you’ll receive a standard debit card.
This service is limited to 2 cards per customer, per calendar year. You can still order a replacement card if you need any more and we'll send it to you in the post.
As a security measure, you’ll need to provide photographic ID such as a passport. You’ll be asked to use your PIN once the card has been printed. If you don’t know your PIN or you have a Chip and Signature card, then you’ll need to provide an additional form of identification to give proof of your UK address such as a full UK paper driving license, council tax bill or utility bill.