What if I have a problem with the goods or services purchased with a Barclays Visa debit card?

If something’s not quite right with a purchase you made using your Barclays Visa debit card, we may be able to help you get your money back.

Things we may be able to help with:

  • You haven’t received the goods or services you’ve purchased 
  • The company has ceased trading before delivering your items
  • The goods or services are defective, or don’t meet the written description

If you haven’t already, you should try to resolve the problem with the company or retailer where you made the purchase.

If you’d like us to help you get your money back, please tell us as soon as possible. Some types of dispute can only be raised within 120 days of the original transaction, and the sooner you contact us within that period, the more we can do to help.

You can report a problem using the Barclays app. Log in and choose the transaction you need help with. Select ‘Help with this transaction’ and follow the instructions there.

Any help we can offer is governed by the Visa Europe cardholder chargeback terms and conditions. These do not affect your legal or statutory rights.

Have a transaction you don’t recognise?