I'm having trouble using my cards abroad. What can I do?

If you're having difficulties using your debit card outside of the UK, or your card has been stopped, please contact us on:

Personal and Premier Customers
0800 400 100*
From abroad: +44 2476 842 099*

Wealth Management Customers
Premier Global Clients (BI) - +44 (0) 162 468 4444 *

Retail International Clients (BUK) - +44 (0) 162 468 4444 *

Wealth Client Services Onshore (BUK) - +44 (0) 207 761 5138 *

Wealth Client Services Offshore (BI) - +44 (0) 207 574 3008*

Blue Notch / Picture cards - +44 2476 842 099*

Business Customers
0800 151 0155*
From abroad: +44 2476 842 091*

Lines are open 24 hours a day, 7 days a week.