Do I need to use a claims management company (CMC)?

You don't need to use a CMC if you wish to raise a PPI complaint.

We handle PPI complaints in exactly the same way, within exactly the same timeframe, whether they are made by a customer or by a CMC. They will not be dealt with any quicker by using a CMC.

If you bought a policy from us or Firstplus, or if you had a Secured Barclayloan, we can investigate it for you.

Here’s how to make a PPI complaint.