How much do claims management companies (CMCs) charge?

CMCs charge an average of 27.5% plus VAT of any refund you may receive that relates to your PPI complaint.

The amount will vary depending on the CMC.

For example, if you were due a PPI refund of £1,000, by using a CMC, you would only receive £670.

However, you would receive the full amount of £1,000 if you complained directly to us.

To do that, please complete our PPI complaints form.