Question 5 of 11 about Confirmation of Payee

When I tried to make a payment, a message appeared saying ‘Partial match’ or ‘No match’, what should I do?

Partial match

This means the account name you’ve used is almost right. The bank where the account is held will give you the account name and you can choose to accept this, update the details and continue with the payment.

If you choose to continue without updating the details, you’re accepting the risk that if the payment goes to the wrong account we may not be able to get the money back.

Take a look at our page on how to avoid financial scams.

No match

This means the account name you’ve used is wrong.

See Question 6 – ‘How can I help make sure my payment goes to the right person, first time?’ for some help on what could have caused the ‘No match’.

If you choose to continue without updating the details, you’re accepting the risk that if the payment goes to the wrong account we may not be able to get the money back.

Take a look at our page on how to avoid financial scams.

Watch our video to see how to make a payment.