Question 3 of 11 about Confirmation of Payee

How does Confirmation of Payee work?

When you set up a new payment, or amend an existing payment, you can check the name on the account of the person or business you’re paying.

Once they’ve been checked, the main responses you’ll get are a match, partial match or no match. Here’s an overview of each.

Match – the name on the account matches
If you used the correct account name (it’s important that you have the full name of anyone you want to pay) we’ll let you know that the details match, and you can continue with the payment.

Partial match – the account is registered to someone with a similar name
If you used a similar name to the account holder, we’ll show you the actual name of the account holder to check. You can update the details and try again, or check the details with the person or company you’re trying to pay. This option won’t appear if the account holder is under the age of 13 and the account name won’t be shared.

No match – the name doesn’t match the name on the account
If you’ve entered the wrong name for the account holder, we’ll let you know that the details don’t match, so you can contact the person or company you’re trying to pay. When the name is wrong, it could be a fraudulent transaction.

You may also see ‘technical’ responses, such as a system problem or the account holder’s bank not supporting the CoP scheme.

Watch our video to see how to make a payment.