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Talk to us directly through social channels too. All of our genuine accounts have a verified tick or badge. We’ll never ask for your Telephone or Online Banking passcodes, PINs (including PINsentry) or card details. Please be aware of accounts imitating us under other names, or without our verified tick.
Apple user? Talk to us on Apple Messages. Our genuine account has a black tick – so to make sure it's us you're talking to click on the 'I' next to our name and you'll see a verified tick and our official website 'barclays.co.uk'.
You can chat with us anytime in the Barclays app and Online Banking. In the app just press the ‘Chat’ button in the ‘Contact us’ section, and in Online Banking you’ll find the ‘Chat’ button on the ‘Help and Support’ page. You’ll get a notification in the app or Online Banking when we reply. Our chat service is secure and easy to use – and our team is available 24/7.
You must be 16 or over to use the app or Online Banking. Terms and conditions apply.
If you’re deaf or hard of hearing and you use British Sign Language (BSL), you can use our SignVideo service to help you call any of our phone numbers and talk to us safely. It connects you to an interpreter who can translate sign language to spoken word for the advisor.
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Our commitment to you
Our staff receive no sales incentives or commissions. Our only focus is to provide you with great service and help you meet your financial needs. If you need to contact us about our loans, mortgages, Online Banking or any other of our products or services, including current accounts, Premier banking or Business accounts, please choose the topic you need help with and we’ll give you the best contact options.