How can I change my home insurance details?

You can renew your home insurance policy online by using MyPolicy. You can also change and update your details and download your insurance documents.

This service is only available for personal home insurance customers with policy numbers that begin MHO, IQU or MPH.

One of our claims advisers will aim to contact you within 2 hours, Monday to Friday, 8am to 6pm. For all other policies, please call us on 0800 15 16 171.

For a new claim, the line is opened 24/7. For an existing claim the opening hours are: Monday to Friday, 9am to 5pm.