Can I make a home insurance claim online?

You can make a home insurance claim online in one of two ways. You can either log in to MyPolicy and select Make a claim. This service is only available for personal home insurance customers with policy numbers that begin MHO, IQU or MPH.Or you if you'd prefer not to register for MyPolicy, you can make a claim through our online form. We'll ask you to give us some details about your claim and to submit the online form. One of our claims advisers will aim to contact you within 2 hours, Monday to Friday, 8am to 6pm. For all other policies, please call us on 0800 15 16 17.

This service is only available for personal home insurance customers with policy numbers that begin MHO, IQU or MPH.

Or, if you'd prefer not to register for 'MyPolicy', please call us on 0800 15 16 171.

One of our claims advisers will aim to contact you within 2 hours, Monday to Friday, 8am to 6pm. For all other policies, please call us on 0800 15 16 171.

For a new claim, the line is opened 24/7. For an existing claim the opening hours are: Monday to Friday, 9am to 5pm.