How do I make a home insurance claim?

You can make a claim easily by logging in to MyPolicy and selecting ‘Make a claim’, or use our online form if you’re not registered for MyPolicy.

One of our claims advisers will aim to contact you within two hours, between Monday to Friday 8am-6pm.

MyPolicy is only available if your policy number begins MHO or MPH.

To make a claim over the phone, report an emergency or discuss an existing claim, call us on 0800 027 9844. Lines are open 24/7.