Can I make a home insurance claim online?

You can make a home insurance claim online. Just log in to MyPolicy and select Make a claim. If you'd prefer not to register for MyPolicy, you can click on the 'Make a claim' button on the insurance and home insurance screens. We'll ask you to give us some details about your claim and to submit the online form. One of our claims advisers will aim to contact you within 2 hours, Monday to Friday, 8am to 6pm.

This service is only available for personal home insurance customers with policy numbers that begin MHO or IQU.


For all other policies, please call us on 0800 15 16 17.