Have you been affected by the recent news about Thomas Cook?

We’re sorry that you’ve been affected. If you need support during this difficult time, we’re here for you.

  • To find out how you may be affected and what to do next, check for the most up-to-date information on the Thomas Cook website. If you’re ATOL protected, the civil aviation authority are working on refunding your booking. You can find out more about this here.

  • If ABTA or ATOL can’t help you, please call us1  on 03457 345 345 to raise a dispute. Calls to 03 numbers are charged at the same rate as dialing an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume.

    If you made your booking using your Barclaycard, please visit Barclaycard.co.uk and search for 'Thomas Cook' on our FAQ page for help on how to make your claim.

  • We’ll raise the claim with the card scheme (Visa) who will then send this to Thomas Cook. If your claim is successful, we’d hope to resolve it within about 30 days.

    Sometimes the process takes longer, depending on Visa’s response. If Thomas Cook declines your claim, we’ll automatically appeal for you – this gives them another 30 days to respond.

    We’ll do all we can to turn this around as quickly as possible for you.

  • Please call us on 03457 345 345 to raise a dispute first. If your dispute is unsuccessful, our travel insurance team will try to help you. We’ll need the claim form, evidence and anything else you sent as part of your unsuccessful dispute before we can pursue any travel insurance claims. Copies will be fine if you don’t have the originals.

  • Please contact us and we’ll refund your travel money at the rate you bought it – at no cost to you (terms and conditions apply).