Travel Pack and Travel Plus Pack: Coronavirus (COVID-19) FAQs
We answer some common questions you might have about your Travel Pack and Travel Plus Pack, to help you understand how your pack is affected by the coronavirus situation.
The rules for travel can change unexpectedly, both in the UK and abroad. Your pack covers you for some unexpected events, but not all – it’s possible to lose money if your trip is cancelled.
Before booking a trip, read the terms and conditions of your pack so you understand what’s covered. When booking, choose flexible options and make sure you understand the terms and conditions of your booking.
Please read all of these FAQs as well as your policy documents before booking your trip.
I’ve been asked to show proof of insurance – where can I get this?
You can get proof of insurance from Aviva.
Cancelling or changing your pack
I have a Travel Pack or Travel Plus Pack, but I don’t plan on travelling – can I cancel my pack?
Yes – as long as you’ve had it for more than six months, you can cancel your pack.
I’m not using all of the features of my Travel Plus Pack – can I change to a different pack?
If you’ve had your pack for more than six months, you can cancel one pack and add a new one in Online Banking – select ‘Manage accounts’ from the home screen.
If you’ve had your pack for less than six months, please call us on 0345 734 53451 to change your pack. Lines are open Monday to Friday from 9am to 5pm, and Saturdays from 9am to 1pm.
I can’t afford my Travel Pack or Travel Plus Pack fee – can you help?
We can support you if you’re struggling to make payments.
Please contact us on 0333 202 74121. Lines are open Monday to Friday from 9am to 5pm, and Saturdays from 9am to 1pm.
Aviva /Barclays Travel FAQs, incl Covid 19 FAQs
Selecting the Aviva link below will allow you to view general travel policy FAQs, including Covid 19 FAQs, make a claim, request a call back from Aviva and even obtain proof of travel insurance.
RAC breakdown cover
Can I still call the RAC if I break down in the UK or abroad?
Yes. If you have our Breakdown Cover Pack, Travel Pack or Travel Plus Pack, you can call the RAC for help 24 hours a day, 7 days a week. Get the latest updates from the RAC.
The RAC Remote Technician service may be able to fix the issue without needing to send someone out to you. If a patrol team does need to come out, they’ll take precautions to keep you safe, like wearing protective gloves, wiping any surfaces they touch and following government guidelines on social distancing.