Have you been affected by the recent news about Late Rooms and Super Break?
We’re sorry that you’ve been affected. If you need support during this difficult time, we’re here for you.
Check the Malvern Group, parent company of both Late Rooms and Super Break, for up-to-date information.
What if I’m not ATOL protected and/or can’t claim through a third party? What if I’m not ATOL protected and/or can’t claim through a third party?
If ABTA or ATOL can’t help you, please call us1 on 03457 345 345 to raise a dispute. Calls to 03 numbers are charged at the same rate as dialing an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume.
If you made your booking using your Barclaycard, please call 0800 161 5291. Calls are free if made from a UK landline or personal mobile.
We’ll raise the claim with the card scheme (Visa) who will then send this to the Malvern Group, the owner of Late Rooms and Super Break. If your claim is successful, we’d hope to resolve it within about 30 days.
Sometimes the process takes longer, depending on Visa’s response. If Malvern decline your claim, we’ll automatically appeal for you – this gives them another 30 days to respond.
We’ll do all we can to turn this around as quickly as possible for you.
Please follow the disputes process first. If you’re unsuccessful, our travel insurance team will try to help you. We’ll need the claim form, evidence and anything else you sent as part of your unsuccessful dispute before we can pursue any travel insurance claims. Copies will be fine if you don’t have the originals