How do I access my travel insurance documents online?

During the purchase process, you’ll be given an option to receive your documents by post or to access them online. If you opt to access them online you’ll receive an email with a unique log-in.

To access your documents, select the 'Retrieve Documents' button, which will link to your log-in page. You’ll be asked to enter:

  • Your email address
  • Your policy number (provided in the email)
  • An answer to your security question

Your email service provider may require you to select 'show content' in order for the button to appear. 

If you don’t receive the email, are unable to see the button or have lost or deleted the email in error, please call us on 0330 102 6417. Lines are open Monday to Friday, 8am-8pm and Saturday 9am-5pm.