Question 4 of 6 about Making a complaint

How do I get an update on my existing complaint?

We’ll give you with regular updates, but if you feel there’s extra information that will help us resolve your complaint, you can contact us by phone.

Please keep your unique reference number handy, as it will help us find your information quickly. 


Please call us on one of these numbers, and select option 2

From the UK – 0800 282 390*

From abroad – +44 (0)207 116 7488*

Lines are open Monday to Friday, 8am to 8pm. 



If you’ve received communications or services from us (Barclays Bank UK PLC) or our appointed representatives (Barclays Services Limited, or Barclays Global Service Centre Private Limited) and you’d like to make a complaint, you can do this at any point of contact with us or our appointed representatives, or you can log it securely online.