What do I do if my Mobile PINsentry code isn’t working in Online Banking?

The important thing is not to try the failed code again as this could lock your account. You’ll need to generate a new Mobile PINsentry code if the one you have isn’t working in Online Banking.

Make sure that you generate the code just before you’re going to use Online Banking, as it only works for a limited time. You should also check that the time and time zone on your phone are correct.