Cancel your rate switch
You can cancel your rate switch any time before your new rate starts.
If you have a single part mortgage and you’re waiting for your new rate to start, you can cancel it in the app. To do this, go to your home page and select your mortgage account, then go to ‘Cancel your rate switch’.
If you have a mortgage with multiple parts, or your new rate has started, you’ll need to call us on 0333 202 7580 to discuss your options. We’re here Monday to Friday from 7am to 8pm, and from 7am to 5pm at weekends.