Do I need to plug the PINsentry card reader into my computer?

No, the PINsentry card reader is battery powered and works remotely, so you won’t need to plug it into a computer or any other electronic device.

The battery should last for between 5-7 years (or between 2-3 years for audio card readers).

If you need a new PINsentry card reader, you can either ask for one in branch or order one in Online Banking, if you’re registered, by going to the ‘Service centre’ menu and selecting ‘Order’ and then ‘Re-order PINsentry card reader’. You can also use a card reader from another bank – your Barclays debit card will work in these as well.