What happens if my PINsentry card reader is lost or stolen?

No one will be able to access your accounts in Online Banking using just the PINsentry card reader. If it's lost or stolen, contact us on one of the numbers below to order a new one.

Personal and Premier Customers
0800 400 100*
From abroad: +44 2476 842 099*

Wealth Management Customers
Premier Global Clients (BI) - +44 (0) 162 468 4444 *

Retail International Clients (BUK) - +44 (0) 162 468 4444 *

Wealth Client Services Onshore (BUK) - +44 (0) 207 761 5138 *

Wealth Client Services Offshore (BI) - +44 (0) 207 574 3008*

Blue Notch / Picture cards - +44 2476 842 099*

Business Customers
0800 151 0155*
From abroad: +44 2476 842 091*

Corporate Customers
0800 056 4890*

Lines are open 24 hours a day, 7 days a week.