Don’t recognise this transaction?
This transaction is from one of your third-party accounts, so we only have some of the details. But we can give you some scenarios where you might come across a transaction you don’t recognise. Let’s take a look at the possibilities.
- Have you set up a Continuous Payment Authority (CPA) as a recurring transaction on your account?
- Do you have a joint account? Could the other account holder have made the transaction?
- Have you signed an agreement, contract or started a free trial with a retailer or broker, who’s then charged you for a service? Check the terms and conditions of any agreement you have with them
- Could it be a payment you’ve set up incorrectly in Online Banking? Check the bank you sent the payment to using your transaction history (you can identify it using the sort code) and ask them to look into whether your payment can be returned to you
- Is the amount on the receipt different to the amount on the statement? This could happen with overseas transactions as a result of changes in the exchange rate
- The retailer may have made a mistake in charging you – contact them directly to find out
- The company you made a payment to may have a different trading name
If you’re still unsure, you’ll need to speak directly with your chosen third-party provider.