How can I cancel a recurring card payment?
You need to contact the retailer to cancel a recurring card payment.
However, we can block future recurring card payments to retailers if you call us on the relevant number below. You’ll need to call three days before the next payment is due to ensure the payment won’t still be taken.
The block will last for 25 months, or until you unblock it, which you can do at any time by calling us. You’ll still need to pay any money you owe the retailer.
Personal customers – call 0345 734 5345
Premier customers – call 0800 924 7365
Personal and Premier lines are open 24 hours, every day.
Business customers – call 0345 605 2345
Lines are open 8am to 8pm, Monday to Friday and closed weekends and holidays.
To maintain a quality service, we may monitor or record phone calls. Call charges.