I’ve got my penny payment to verify my Pingit registration. Why can’t I see my account verification code?

No reference on your statement beginning with ‘pingit’ and ending with ‘#’? It might be because of the way your bank collects and displays payment references. Some banks don’t show the payment reference until the day after the payment – so you might have to wait until then to finish your Pingit registration.

If you think the reference is missing for another reason, give us a ring on 0333 200 1012*.

*Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume.

Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

To maintain a quality service, we may monitor and record phone calls.