How do I cancel my Pingit registration?

Sorry to hear you want to leave. If you’re having trouble getting something to work, please give us a ring on 0333 200 1012*.

If you registered for Pingit using a collect payment link, you'll need to call the helpdesk on 0333 200 1012* to cancel your registration. Lines are open 24 hours a day, 7 days a week

If you registered for Pingit through the Pingit app, deleting the app won’t cancel your registration – you’ll need to do a couple of other things first

  • In the top right-hand corner of the side menu, tap the settings icon
  • Scroll to the end and tap ‘Cancel my Pingit registration’
  • You’ll be asked to confirm

If you linked Pingit to a current account that isn’t held with us, the app will ask you to withdraw all the money from your Pingit account before you cancel your registration. 

If you’re registered for Paym with Pingit, you won’t be able to register for Paym with anyone else until you’ve cancelled your Pingit registration.

* To maintain a quality service, we may monitor or record phone calls. Call charges.