How do I cancel my Pingit registration?

Sorry to hear you want to leave. If you’re having trouble getting something to work, please give us a ring on 0333 200 1012*.

Deleting the Pingit app won’t cancel your registration – you’ll need to do a couple of other things first

  • In the top right hand corner of the side menu, tap the settings option
  • Scroll to the end and tap ‘Cancel my Pingit registration’
  • You’ll be asked to confirm

If you linked Pingit to a current account that isn’t with Barclays, the app will ask you to withdraw all the money from your Pingit account before you cancel your registration.

If you’re registered for Paym with Pingit, you won’t be able to register for Paym with anyone else until you’ve cancelled your Pingit registration.

*Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume.

Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

To maintain a quality service, we may monitor and record phone calls.