What do I do if the person I sent money to with Pingit didn’t get it?

Check the person you sent the money to is registered for Pingit. If you’ve sent a payment to someone who doesn’t have Pingit or Paym, they’ll get a text asking them to register for Pingit within 7 days to get the money. This is called a ‘pending payment’, and the money won’t leave your account until the person you’ve sent it to registers.

If they’ve registered for Pingit, but with a current account that’s not with Barclays, the money will have been sent to their Pingit account, not their current account, so ask them to check their app.

Still no joy? Ring us on 0333 200 1012* and we’ll help you sort it out.

*Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume.
Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.
To maintain a quality service, we may monitor and record phone calls.