What should I do if an item I've paid for using Pingit isn't delivered?

Get in touch with the seller. If you haven’t received your goods or services, or the goods arrived but weren't as they were described, you might be able to ask for a refund or replacement.

If the goods weren’t delivered by the date the seller said they’d be delivered, or within 30 days of the date you bought them (if you weren’t given a specific date), you can ask the seller to deliver the goods or give you a full refund.