What do I do if I’ve sent a payment by mistake using Pingit?

Payments you’ve sent to another Pingit user usually go into their account immediately. If you've entered the wrong information and confirmed the payment, please call the Pingit Helpdesk on 0333 200 1012*.

We'll do what we can to get the money back for you, but Data Protection Act regulations surrounding the account of the person you accidentally paid do restrict what we can do.

If you’ve sent a payment to someone who doesn’t have Pingit or Paym, for

  • A collect payment – they receive a payment URL link via a text message from your customer which they can use to collect the payment
  • A pending payment – they’ll get a text asking them to register for Pingit within 7 days to get the money

Both can be cancelled before the recipient registers for Pingit. If you’ve got an iOS or Android phone, you can do this in the app

  • Tap the recipient’s name on the Activity screen, then tap ‘Cancel’ 

* To maintain a quality service, we may monitor or record phone calls. Call charges.