What do I do if I’ve sent a payment by mistake using Pingit?

Payments you’ve sent to another Pingit user usually go into their account immediately. If you've entered the wrong information and confirmed the payment, please call the Pingit Helpdesk on 0333 200 1012*. Lines are open 24 hours a day, 7 days a week.

We'll do what we can to get the money back for you, but data protection act regulations surrounding the account of the person you accidentally paid do restrict what we can do.

If you’ve sent a payment link to someone who doesn’t have Pingit or Paym, so that they can use it to collect the payment, this is called a ‘pending payment’, and it can be cancelled before the recipient collects the money. No money will be taken from your account until they collect the payment.

If you’ve got an iOS or Android phone, you can do this in the Pingit app

  • Go to your Activity screen and tap the recipient’s name
  • Tap ‘Cancel’ 

* To maintain a quality service, we may monitor or record phone calls. Call charges.