What does Pingit error CT028 mean?

You’ll see error CT028 if you’re trying to top up your Pingit wallet and the card transaction gets declined. 

Transactions get declined for different reasons. It might be because you didn’t use the right card details, or you don’t have enough money in the account you’re paying from.

If you’re still getting the same error, maybe it’s us. Tweet @Pingit or call 0333 200 1012* (quote CT028, then you won’t have to explain).

*Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume.

Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

To maintain a quality service, we may monitor and record phone calls.