What does Pingit error CT031 mean?

Error CT031 means we’ve got a technical problem and can’t top up your Pingit wallet.

It’s entirely our fault, so help us put it right as quickly as we can by calling 0333 200 1012* (quote error code CT031, then you won’t have to explain).

Make sure you ring us before trying again – otherwise your top-up could go through twice.

*Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume.

Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

To maintain a quality service, we may monitor and record phone calls.