What does Pingit error RP036 mean?

Error RP036 means we can’t confirm the bank account details you’ve entered. 


Please check them and make sure you’ve used 6 digits for the sort code and 8 digits for the account number.

If you still get the same error, call us on 0333 200 1012* (quote error code RP036, then you won’t need to explain).

*Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume.

Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

To maintain a quality service, we may monitor and record phone calls.