Question 3 of 12 about PPI complaints information

How do I make a PPI complaint?

We’ve put in place a simple and fair process for making complaints about a Payment Protection Insurance (PPI) policy you bought from Barclays or Firstplus, or if you had a Secured Barclayloan.

Our dedicated PPI page has more information about PPI and PPI commission, and how to check whether you’ve had it on any of these products.

The deadline for submitting a PPI complaint, or a complaint about PPI commission, is 29 August 2019.

After this date, neither us nor any other bank, company or the Ombudsman service will be able to assess any new complaints.

You can make your complaint online, over the telephone, in writing or in branch.

  • Online

    Using our Online PPI form to submit your PPI complaint is an easy way to submit the form to us. It’ll take around 30 minutes to complete. You can’t save your progress, so you’ll need to complete it in one go.

    You’ll need information about your PPI, including the policy or account number. Find out more on what information you will need to provide.


  • By phone

    Please call us on one of these numbers, and select option 1:

    From a mobile or UK landline: 0800 282 390*

    From abroad:+44 (0)207 116 7488*

    Lines are open 24 hours, every day.

  • By post/In branch