Question 10 of 11 about PPI complaints information

I’ve already made a complaint about PPI. Can I make a complaint about PPI commission now, too?

If you’ve already received a full refund of PPI premiums, any commission paid would've been included and no further payment is due. You don't need to do anything else.

If you haven’t yet had a decision from us, or if we didn’t uphold your complaint, we’ll look to see if you were also affected by PPI commission. If you were, we’ll write to you and let you know what to do next.