Question 8 of 12 about PPI complaints information

What if I’m not happy with the outcome of my complaint?

If you’re unhappy with the outcome of your complaint, contact us again or get in touch with the Financial Ombudsman Service.

If you’re unhappy with the outcome of your complaint, please contact us using the details stated on the letter we’ve sent you. If you have any additional information that you believe was not considered as part of your original complaint, please let us know.

We want to make sure all information is considered in our investigations. Any new information will be considered and your complaint will be reopened to take this information into account. This could result in a change to the outcome of your complaint and we’ll write to you to let you know either way.

If you aren’t happy with our final response, or haven’t received a final response within eight weeks, you can complain to the Financial Ombudsman Service about this.

You’ll still be able to complain to the Financial Ombudsman Service after the 29 August 2019 deadline if

  • You complained to us on or before 29 August 2019
  • We gave our final response on or after the 29 August 2019

You’ll need to submit your complaint within six months of receiving our final response.