Should I use a claims-management company for my PPI mis-selling complaint?

Claims-management companies may charge an up-front fee or take a proportion of any refund you may receive if your PPI mis-selling complaint is successful. 

In addition, we handle PPI complaint in exactly the same way, within exactly the same timeframe, whether they are made by a customer or a claims-management company.

You can find independent guidance on how claim management companies work on the Which? website.

The easiest way to make a PPI complaint directly is to complete our online questionnaire or call us on 0800 282 390* .