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I’ve received a new debit card but I didn’t order one.
There are several reasons why we might have sent you a new debit card for your Barclays account. See them here.
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What happens with Contactless Mobile if my debit card is damaged or worn out?
If you contact us to tell us your card is damaged, we’ll send a new card to you. You’ll still be able to use your existing card and Contactless Mobile.
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Why hasn’t a debit card payment been debited from my account balance?
This could be because the merchant hasn’t yet claimed the payment – it can take them a few days to do so. We explain more about this here.
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I’ve forgotten my debit card PIN. How do I get a reminder?
See how you can get a reminder of your debit card PIN if you've forgotten it.
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Which Barclays branches offer the temporary debit card facility?
If you need to instantly replace your debit card, you can do this at any of the 267 branches that offer this service. Find out more here.
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What are the daily payment limits for my Barclays Mobile Banking for BarclayPlus app?
The daily payment limits are the same as those on your cash or debit card – see what they are.
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How do I control how my debit card is used abroad with my Barclays app?
Use your Barclays app to prevent in-store debit card payments abroad
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Do I need my 4-digit PIN or debit card to use Mobile PINsentry?
No, you'll just need your 5-digit Barclays Mobile Banking passcode to use Mobile PINsentry.
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What happens to any debit card transactions I've asked my old bank to stop?
When you switch to Barclays, any debit card transactions you asked your old bank to stop will be unaffected.
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What happens with Contactless Mobile if my physical debit card is due to expire?
We’ll send you a new card when your existing one is due to expire. Once you’ve received your new card, you can change it in your mobile banking app.
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