Help with Cards Debit cards
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My card’s not working
If your debit or credit card’s not working, find out why and how to fix it.
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What do I do if fraud affects something other than my card or account?
If you think you’ve been a victim of fraud that’s not related to your Barclays card or account, report it immediately to your bank and Action Fraud.
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How do I tell you I’m going to use my card abroad?
You don’t have to any more. All we ask is that you keep your contact details up to date so that we can get in touch with you if we need to .
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I don’t know what this transaction is
There are a number of reasons why this might have happened. We’ll explain them here.
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If I’ve been a victim of fraud, should I report it to the police?
If your card or chequebook has been stolen, you should report it to your local police station and us immediately. Find out more about reporting fraud.
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My PINsentry card reader says 'PIN locked'. What does this mean?
This means you've typed the wrong PIN into your PINsentry 3 times. Find out how to unlock it here.
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What is Mobile PINsentry and how is it different from the PINsentry card reader?
They both enable you to access Online Banking, just in different ways.
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Travel wallet Terms and Conditions
Travel wallet terms and conditions
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How to report fraud
Contact us immediately if you suspect fraudulent activity on your credit or debit card. Find the numbers you need to report fraud here.
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How to report fraud
Contact us immediately if you suspect fraudulent activity on your credit or debit card. Find the numbers you need to report fraud here.
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