Has your flight/holiday/event been cancelled?

If your trip has been cancelled due to recent travel restrictions, then before you contact us

  • Check for the most up-to-date information from your trip provider
  • If you booked your trip through a third party, contact them first about getting a refund
  • If you booked flights-only trip, contact the airline about getting a refund

If the trip provider can’t help, then contact us to make a claim by selecting ‘I don’t recognise this transaction’ in Online Banking.

We may ask for proof that the trip provider refused a refund and that they themselves cancelled the booking. 

Read more about making claim on our Support with debit card purchases page.