Help with In branch
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What are Beacons?
Beacons are a piece of technology that let us know when you arrive in branch, and inform us of any accessibility requirements you’ve told us about.
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Barclays app ID
Barclays app ID is a safe, easy way for us to ID you in branch and on the phone, and for you to check it’s us when we call you.
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Barclays basic bank account
Open a Barclays Basic Bank Account and get the no-frills benefits of online, branch and phone banking – with no overdraft and no monthly fees.
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What are your bank working days?
At Barclays, these are Monday to Friday, except for bank holidays. You can find your branch’s opening times here.
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How do I send money abroad?
You can make international payments online, over the phone or in branch. We’ll show you how here.
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What do I do if my card’s lost or stolen?
Let us know straightaway if your card is lost or stolen. You can do this in several ways – 24 hours a day, 7 days a week.
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How can I get new chequebooks and paying-in books?
See how to order a new chequebook or paying-in book for your Barclays account. But we send replacements when you get near the end of your current ones.
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My statements are now in Barclays Cloud It. How do I turn off my paper statements?
See how to turn off paper statements for your Barclays accounts.
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How do I access an account if I’ve been appointed as a deputy by the Court of Protection?
You’ll need to come into a branch to set up account access with a Court of Protection order. See third party access to see what documents to bring.
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Additional mortgage borrowing
You can apply to borrow more on your Barclays mortgage for home improvements, a special purchase and more.
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