Help with The Barclays app
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How old do I have to be to do my banking online?
See how old you have to be to register for Barclays Online Banking, and what kind of account you need.
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Why can’t I see all my accounts in the Barclays app but I can online?
It could be because you have more than one Online Banking profile. You can find out what to do here.
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Can I access my cash ISA online?
You can access you Barclays cash ISA in Online Banking. See how here.
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How can I change my Offset arrangements?
You can change your Barclays offset arrangements in Online Banking. See how here.
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Which bank cards can I use in the PINsentry card reader?
See which cards you can use with PINsentry for Barclays Online Banking here.
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Why have I received a PINsentry card reader?
We’ve sent you this because your account has been upgraded to protect your Online Banking transactions. Find out more here.
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How do I upload a document to Barclays Cloud It?
You can upload a document to Barclays Cloud It in Online Banking. See how here.
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What is a consolidated tax certificate, and how do I request one for my Smart Investor investments?
Find out about consolidated tax certificates (CTCs) and how to view yours in Online Banking.
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How do I register for or upgrade to PINsentry?
See how you can upgrade or register to use PINsentry with Barclays Online Banking here.
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What do I need to do if I forget my memorable word?
See how you can get a reminder of your memorable information for Barclays Online Banking here.
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