These FAQs may
You can check your mortgage balance in Online Banking, in our mobile banking app and by phone.
See the steps you need to take to generate a PINsentry code for Barclays Mobile Banking here.
Why has my Direct Debit been taken on a different date to the one shown in ‘Calendar view’ in Barclays Mobile Banking?
The date could be different from past payments because of an agreement you have with the company the Direct Debit is with.
Why can’t I register for Barclays Mobile Banking, Barclays Pingit or other apps on a rooted or jailbroken mobile?
For your own security, we’ve taken the necessary steps to ensure that our apps won’t operate on phones with rooted access.
I have a new mobile phone, how do I register for the Barclays Mobile Banking app if I have a BarclayPlus account?
There’s a simple guide you can follow to do this.
I’m a BarclayPlus account holder - what should I do if I’ve forgotten the passcode for my Barclays Mobile Banking app?
It’s easy to reset your passcode using the following steps.
How do I make a payment to a new person in my Barclays Mobile Banking app if I have a BarclayPlus account?
You can set up new payees in any Barclays branch; after that, you can pay them in your app.
It could be that you’re not downloading the most recent version of the app. We’ll explain more here.
Yes, you can. We’ll tell you how here.
Why, when I try to enter an amount for a bill payment or transfer using Barclays Mobile Banking, can’t I enter any numbers, only letters?
You'll need to check your phone's keypad settings. More details here.
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